How does the quality of the food I order from Kaya compare to what I can find at my local foodstuff store?

You will find the quality of the products the exact same as your local foodstuff store or market because that is where we get your foodstuffs, from the local foodstuff store of your choice.  

Can I trust Kaya to pick my meat, produce and other fresh foods? back to top 

Absolutely! Our shoppers will shop for your meats, produce and other fresh foods just as if they were shopping for themselves, including checking for the latest expiration date. If we don't feel that it's good enough for us, why would it be good enough for you? We pride ourselves on customer satisfaction and we believe that if you are not a satisfied customer then you won’t be a repeat customer and repeat customers are the livelihood of our business.  

Can I purchase alcohol, tobacco? back to top 

Kaya believes in keeping our children safe and without addiction. Because of this, we will ask for ID. When delivering your purchases that may contain alcohol, tobacco. The person accepting the order will be required to show proof of age with either a valid voters identification card/passport or drivers license etc. The legal age to purchase alcohol, tobacco is currently 18 years by Ghana Law.   

Why doesn’t Kaya provide a list of products available with pictures and prices? back to top 

The reason why we do not list product categories, pictures and prices is because Kaya shops at the store/market of your choice. With hundreds to even thousands of individual foodstuff stores that carry millions of different products, it would be virtually impossible for us to list every product on the Ghana market, along with their individual prices. We believe in giving the customer the freedom of choice, and along with that freedom of choice is the freedom of choosing the actual products you want as well as the particular store or stores that they come from. For helpful hints on ordering your particular brand of foodstuffs, please visit our Helpful Ordering Hints page.  

How specific do I have to be on my foodstuff list? back to top 

Because we want you to be 100% satisfied with your experience of using Kaya, we ask that you be as specific as possible with your foodstuff/Grocery list. With millions of individual foodstuff items available, product description, when necessary, is important. We want to be sure that we get it right for you for the first time and every time! Please be sure to read our substitution policy on the next line.  

Will you substitute items that might not be available? back to top 

Yes, unless you specify otherwise! To ensure that your order is completed to your satisfaction, our professional, personal shoppers will use the following guidelines when making substitutions:

1.) If you do not specify a particular brand when you order, the Kaya personal shopper will carefully select one that is of good quality.
2.) If a specific size is not listed, the medium size will be selected.
3.) If the product is out of stock, we will first try to substitute with a different size of the identical product. The next size smaller is selected over the next size larger unless otherwise specified.
4.) If we cannot change size, we will substitute a different comparable brand of the same product.
5.) If it is not possible to substitute a size or name brand, the item will be deleted from the order, and you will be informed at the time of delivery. Kaya cannot be held responsible for out of stock items.

If you would prefer to not have products substituted or if you would prefer to not have certain products substituted, please indicate this information when placing your order.  

What are your shopping and delivery fees? back to top 

The Kaya shopping and delivery fee is dependent upon the Kaya branch office that services your area. Please visit the Order Here page and follow the links for your area for further information. You may learn that our shop and delivery fees differ from our competitors, and there are several reasons for this:1.) We are simply a service provider, we do not profit from the sale of foodstuffs.
2.) Unlike most other foodstuff delivery services, we are able to take telephone orders.
3.) When we are shopping for your foodstuffs, your order is getting the absolute attention that it deserves because we do not shop for your order at the same time as someone else's order.
4.) Kaya provides foodstuff delivery from your favorite store, you get the brands and pay the prices that you are used to.
5.) We will shop from more than one store for you.  

Are there any other fees? back to top 

Kaya will charge additional fees for such instances as returned checks or re-delivery. An additional GHC25.00 charge will be imposed for any returned check and an additional GHC16.25 charge will be imposed for any order that needs to be re-delivered due to the customer not being available for the original delivery time. Any fees that differ from the above or any additional fees that a particular branch location may charge will also be listed on the Order Information page specific to your ordering area. Please visit the Order Here page and follow the links for your area for further information.  

What are your delivery hours? back to top 

The Kaya delivery hours are

Monday - Friday, 8:00 a.m. - 8:00 p.m. 

Saturday -8:00 a.m. - 8:00 p.m. Sunday-By Appointment Only,
Please Call for availability

 Does it take a long time to place an order? back to top 

No, unlike other foodstuff delivery services, where you have to search through pages of products to click on, we do not have "virtual aisles" for you to waste time in and shop through. Because we shop at the foodstuff store of your choice, it would be nearly impossible for Kaya to separate each store, the particular products that they carry and their individual prices. We assume that you know what you want, where you want it from and about how much it's going to cost. Simply type out your foodstuff list and submit it on our online order form or you can call the Kaya branch office that services your area directly and place your order over the phone! As well, most locations accept fax orders too. Just visit the Order Here page and follow the links for your area for additional information.  

How far in advance do I need to order? back to top 

In areas that we provide service, generally we can offer next-day delivery (if the next-day is a normal delivery day) and in some cases, same-day delivery may be available. However, all available delivery times are filled on a first-come, first-serve basis, and popular times do fill quickly. We do ask that place your order by 7:00 p.m. the night before to better ensure next-day delivery. We do however recommend placing your order several days before your desired delivery date if it is at all possible. You may even place your order up to one week in advance. Please understand that due to the demand of our services, we may not be able to guarantee a next-day delivery but we will do our best to accommodate you for the time of your request. 

Can I change my delivery time after I have placed my order? back to top 

Yes, but you must call your local Kaya branch office to make the change at least 3 hours before the scheduled delivery time. Sending an email will not be sufficient enough to stop your foodstuff order from being processed.  

Do I need to be home to receive a delivery? back to top 

Unless other arrangements have been made, someone must be home/office to receive your order and pay for the foodstuffs and service. Your foodstuffs are shopped for on an individual basis, meaning that we do not shop for anyone else's order at the same time as yours. If no one is available to receive your order, your foodstuffs will be stored appropriately, but you may subject to a re-delivery fee.  

How do I pay for my order? back to top 

Kaya makes paying for your foodstuffs easy. We normally accept cash only
Some special circumstances may require us to take cheques.however Kaya reserves the right to cash cheques before the purchase of your foodstuffs and delivery fee for our financial protection.  

What if I receive my order and realize that I ordered the wrong item or I receive an item I didn't order? back to top 

Complete customer satisfaction is our number one goal. Along with your foodstuff order, we give you the actual receipt from the store so you are able to make returns or exchanges. If the mistake is ours, we will make it right by returning or exchanging the product for you, or arranging credit on that or a future order. 

Can Kaya refuse my order? back to top  

Kaya does reserve the right to refuse service to anyone.  

Can I tip my personal shopper? back to top 

Though gratuities are greatly appreciated, they are both optional and completely at your discretion.  

What if I am not happy with an item in my order? back to top 

If, for any reason, you are dissatisfied with an item, you may return the item to the store with the foodstuff store receipt that we provide to you. If it happens to be our mistake, we will reimburse you at the time of the delivery or during the next delivery. Kaya will do whatever it takes within reason to make sure you are completely satisfied with our service. 

Can I shop for relatives if I live in another city? back to top 

Certainly! As long as the person for whom you are shopping lives within one of our delivery areas, you can shop for them and even pay for their order

Who can I contact with questions about the Kaya service? back to top 

First, check to see if the Kaya service is available in your area by starting at the Delivery Areas page. If service is available in your area the phone number and email address to the Independent Kaya Associate Owner will be presented. If service is not available in your area, you may contact the Kaya home office by Clicking Here.